FAQ & Contact

FAQ & Contact

How long does shipping take?

Orders process in 1–3 business days and arrive in roughly 7–15 business days depending on your location. See our Shipping Policy for full details.

Can I return or exchange an item?

Yes — 30-day returns and easy size exchanges. See our Refund & Return Policy.

How do I know what size to order?

Every glove, guard, and ball product page includes a sizing guide. Still unsure? Email us and we'll help you pick.

Where do you ship?

We ship worldwide to most English-speaking markets, including the US, UK, Canada, Australia, and New Zealand.

How can I contact you?

Email support@firsttouch.shop and we'll reply within 24 hours. We're a small team of players who actually answer.